Outsource Call Center
Cabcall’s outsourced call centres answer your incoming calls. Whether you use our services outside of office hours, during busy spells, or all day, every day, we make sure every one of your customers receives a professional and premium customer service.
- Cabcall allows you to be a 24-hour business without hiring staff to work round the clock. Working alongside your existing call centre, we can offer support at times of high call volume and outside of the 9-5 working day. It allows you to provide the best customer service and take advantage of all potential business opportunities.
- Business is not consistent by nature, meaning there needs to be flexibility in your solution. You do not want to be paying for more than you need or find yourself without support. If you have fluctuating call volume, we provide the infrastructure you need to accommodate it. Simply switch our support on and off when necessary.
- We specialise in inbound call management and pride ourselves on providing exceptional customer service. Our team is highly trained, confident, and will take the time to immerse themselves in your business. They become a direct extension of your team, resolving issues quickly and increasing customer satisfaction.
Clients Served
Clients served in each month in year 2020
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It has been a great pleasure working with the Cabcall Outsource Team. They are very productive and know how to adapt their work to meet our demands. Their team members are very fast learners and comply with all best practices when dealing with our customers.
Cab OfficeBirmingham -
Since Cabcall Outsource joined the team, agents haven’t missed any calls or messages from customers. The engagement continues to succeed due to their reliable assistance, accessibility, outstanding price point, and rapid incorporation of feedback.
Cab OfficeSouthsea -
An excellent choice for those who want to grow their client database. Cabcall Outsource generated way more leads for us than any other outsourcing service. And that’s the kind of job only pros can do!
Cab OfficeNewcastle upon Tyne
Customer Service FAQs
We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.
No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.
Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!
- Process
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- Strategy
Maximise Internal Efficiency