Your role as Taxi Controller (CSR) will be responsible for taking incoming calls from UK Customers who are looking to book/amend taxi bookings. You will also be handling the following task in particular:
· Airport Booking.
· Payment over the Phone.
· Escalating the complaint to the relevant Department.
· Handling Driver Queries/ Grievances.
This role required excellent listening skills and the Taxi Controller should always consider 7 Points of Output to ensure the Quality of every single call.
What You’ll Do
·As an Inbound Taxi Controller, you will be answering incoming calls from UK based customers in proficient English (British Accent).
·You will be doing the following task primarily:
·Taxi Bookings: Take orders from the customer for a specific vehicle as per the customer requirement.
·Offer customers with timely Quotations.
·Amending and Cancelling Active Bookings.
·Keep a track of flight inputs.
·Liaison with UK Office i-e Supervisor and Shift In charge.
·Meeting High Level of Customer Service at all times.
·Handling customer complains and Feedback. If appropriate escalate the complaint or issue with the HR Manager.
·Customer Coordination – Connecting the Customer with the Driver to ensure a pleasant ride. The focus should always be on quality,
·Pickup and Drop-off should always be accurate to maintain High-Quality standards. (You will be briefed on 7 Points of Output during your Training Session)
Required Experience & Qualifications
·Preferably Inbound Call center Experience or Minimum 01 Year of CSR Experience with a Call center.
·Candidates with the working knowledge of Ghost and Icabbi are preferred.
·British Accent is mandatory for this role.
Experience: Inbound Call Centre : 1 year (Preferred)
Language: Strong British Accent (Required)
Work Remotely: No