Inbound Taxi Controller Required for UK Based clients.

Job Overview: Your role as Taxi Controller (CSR) will be responsible for taking incoming calls from UK Customers who are looking to book/amend taxi bookings. You will also be handling the following task in particular:

  • Airport Booking.
  • Payment over the Phone.
  • Escalating the complaint to the relevant Department.
  • Handling Driver Queries/ Grievances.

This role required excellent listening skills and the Taxi Controller should always consider 7 Points of Output to ensure the Quality of every single call.

What You’ll Do

  • As an Inbound Taxi Controller, you will be answering incoming calls from UK based customers in proficient English (British Accent).
  • You will be doing the following task primarily:
  • Taxi Bookings: Take orders from the customer for a specific vehicle as per the customer requirement.
  • Offer customers with timely Quotations.
  • Amending and Cancelling Active Bookings.
  • Keep a track of flight inputs.
  • Liaison with UK Office i-e Supervisor and Shift In charge.
  • Meeting High Level of Customer Service at all times.
  • Handling customer complain and Feedback. If appropriate escalate the complaint or issue with the Team Leader.
  • Customer Coordination – Connecting the Customer with the Driver to ensure a pleasant ride. The focus should always be on quality,
  • Pickup and Drop-off should always be accurate to maintain High-Quality standards. (You will be briefed on 7 Points of Outputduring your Training Session)

Required Experience & Qualifications:

  • Preferably Inbound Call center Experience or Minimum 01 Year of CSR Experience with a Call center.
  • Candidates with the working knowledge of Ghost and Icabbi are preferred.
  • British Accent is mandatory for this role.

Job Type: Full-time

Salary: Rs35,000.00 to Rs40,000.00 /month

Experience:

  • Inbound customer service: 1 year (Preferred)

Location:

  • Islamabad (Required)

Language:

  • English (British Accent) (Required)

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